FAQs
Frequently Asked Questions
What is Violet Ivy?
Violet Ivy is a lifestyle brand focused on delivering high-quality products that enhance your everyday experiences. Our range includes home goods, fashion accessories, and wellness items, all thoughtfully designed with attention to detail.
Where can I purchase Violet Ivy products?
You can purchase Violet Ivy products directly from our official website. We also collaborate with select retailers, which may vary by location.
Do you ship internationally?
Yes, we offer international shipping to select countries. Please check our website for a list of countries we ship to and any associated charges.
What is your return policy?
We accept returns within 14 days of receipt. Items must be unused and in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.
How can I contact customer service?
You can reach our customer service team via email at support@violetivy.com or by filling out the contact form on our website. We aim to respond to inquiries within 48 hours.
Are your products eco-friendly?
Yes, we are committed to sustainability. Our products are made from eco-friendly materials whenever possible, and we continuously strive to improve our practices to reduce our environmental impact.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased directly from our website and are delivered electronically to the recipient's email.
How can I stay updated on new products and promotions?
To stay informed about new arrivals and exclusive offers, you can subscribe to our newsletter through our website. We also share updates via our social media channels.